Refund policy

30 Day Change of Mind Returns

We want you to be confident when ordering from Workproof. If you change your mind, order the wrong product, decide you no longer need it, or simply decide it's not right for you, you may be able to return your purchase under our 30 Day Change of Mind Returns Policy.

This policy is offered in addition to any rights you may have under applicable New Zealand consumer law.

Change of Mind Returns

You may return an eligible purchase for a refund or exchange, provided the following conditions are met:

Products must be returned in new, unused and resalable condition.
Seat covers must not have been used and must be clean and free from dirt, marks, pet hair, odours or other signs of use.
Products must be returned with all components, straps, accessories and packaging supplied with the original order.
Products should be repackaged in the same manner in which they were received. Please do not attach courier labels directly to product packaging unless this is how your order was originally delivered.
Returned goods must be received by Workproof within 100 days of the original purchase date.
The customer is responsible for the cost of return freight for change-of-mind returns.
If an eligible product is being exchanged, Workproof will cover the cost of sending the replacement product within New Zealand.

Products returned in a condition that does not meet the requirements above may not be eligible for a refund or exchange and may be returned to the customer.

Custom & Branded Products

Products that have been customised, specially manufactured, modified or branded with a customer or business logo may not be eligible for a change-of-mind return unless agreed to by Workproof in writing.

Fitment Issues

If you believe you have received the wrong seat covers or there is an issue with the fit of your covers, please contact us before returning them.

Our Sure Fit Guarantee is separate from our Change of Mind Returns Policy, and our team will work with you to determine whether there is a fitment or product issue.

Starting a Return

To arrange a return or exchange, please contact the Workproof team with your order number and details of the product you would like to return.

Our team will confirm whether the product is eligible and provide you with the appropriate return instructions before you send it back.

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Sure Fit Guarantee

We stand behind the fit of our vehicle-specific seat covers.

When you order the correct product for your vehicle, we guarantee your Workproof seat covers will fit the vehicle and seat configuration stated in the product description and your order confirmation.

If your seat covers do not fit as they should, we'll work with you to identify the issue. If we confirm there is a fitment problem with the product, we'll arrange a replacement, exchange or refund – whichever is most appropriate for your situation.

Before Returning Your Covers

Before approving a return under our Sure Fit Guarantee, we may ask you to provide photos of the seat covers fitted to your vehicle, along with your vehicle's make, model, year and seat configuration.

This helps our team determine whether the issue relates to the product, vehicle configuration, installation, or an incorrect product being ordered.

In many cases, a fitment concern can be quickly resolved with some guidance from our team.

If We've Got It Wrong, We'll Cover It

If we confirm that the seat covers supplied by Workproof are incorrect or have a genuine fitment issue covered by our Sure Fit Guarantee, Workproof will cover the reasonable return freight and the cost of sending any replacement product within New Zealand.

Sure Fit Guarantee Conditions

To qualify under our Sure Fit Guarantee:

You must have ordered the correct product for your vehicle's make, model, year and seat configuration.
You may be required to provide photos showing the fitment issue, along with vehicle details or other information reasonably required for us to identify the cause.
The seat covers must have been installed in accordance with our fitting instructions.
If you believe there is a fitment issue, please contact us before continuing to use the covers.
Products being returned should be clean and returned with all supplied components, straps and accessories.
Products should be repackaged securely for return. Please do not attach courier labels directly to product packaging unless this is how the product was originally delivered.

The Sure Fit Guarantee does not cover situations where the incorrect vehicle, model, year, variant or seat configuration was selected when ordering. These returns may instead be considered under our Change of Mind Returns Policy.

Nothing in our Sure Fit Guarantee limits or excludes any rights you may have under applicable New Zealand consumer law.

Need Help With Fitment?

If something doesn't look right when fitting your Workproof seat covers, get in touch with us before returning them.

Send us your order number, vehicle details and a few clear photos showing the issue. Our team will assess the fitment and help get it sorted.